Thank you for shopping at Lumivsox (https://lumivsox.com). We want you to be completely satisfied with your purchase. If for any reason you are not, we’re here to help.

1. Return Policy

We accept returns within 30 days of the delivery date.

To be eligible for a return:

  • The item must be unused, unworn, and in its original condition
  • Tags must still be attached
  • It must be returned in the original packaging
  • Proof of purchase (order number or confirmation email) is required

Note: Items marked as final sale or clearance are not eligible for return.

2. How to Request a Return

To initiate a return, please contact us at:
📧 [email protected]

Include the following information in your email:

  • Order number
  • Reason for return
  • Photo of the item (if damaged or defective)

We will provide you with the return shipping address and further instructions.

3. Return Shipping

  • Customers are responsible for the cost of return shipping unless the item is defective or incorrect
  • We recommend using a trackable shipping service; we are not responsible for lost return packages

4. Refund Policy

Once we receive and inspect your returned item, we will notify you of the status.

  • Approved refunds will be processed to your original payment method within 5–10 business days
  • Shipping fees are non-refundable unless the return is due to our error

5. Exchanges

We currently do not offer direct exchanges.
If you need a different size or style, please return the item for a refund and place a new order.

6. Damaged or Incorrect Items

If your item arrives damaged or you received the wrong product, contact us at [email protected] within 7 days of delivery. We’ll make it right at no extra cost to you.

7. Contact Us

For questions about your return or refund, please contact:

Lumivsox Customer Service
📧 Email: [email protected]
🌐 Website: https://lumivsox.com