Shipping Policy

Thank you for shopping with Lumivsox (https://lumivsox.com). Below is our shipping policy to help you understand how and when your order will be delivered.

1. Shipping Locations

We currently ship to most countries worldwide.
If your location is not listed at checkout, please contact us at [email protected] for assistance.

2. Processing Time

• All orders are processed within 1–3 business days after payment is confirmed.
• Orders placed on weekends or holidays will be processed on the next business day.

3. Shipping Methods & Delivery Times

Please note: Delivery times may vary based on destination, customs processing, and local carrier delays.

4. Shipping Costs

Shipping rates are calculated at checkout based on your shipping address and order weight.
We may offer free shipping promotions occasionally — watch for announcements!

5. Order Tracking

Once your order has shipped, you will receive a confirmation email with tracking information.
Please allow 24–48 hours for tracking details to update.

6. Customs, Duties & Taxes

International orders may be subject to customs fees, import taxes, or other local charges.
These charges are the responsibility of the customer and are not included in our product or shipping prices.

7. Shipping Delays

While we do our best to ensure timely delivery, we are not responsible for delays caused by:

• Weather conditions
• Customs clearance
• Carrier issues or unforeseen circumstances

8. Lost or Stolen Packages

If your tracking shows “delivered” but you haven’t received the package, please:

1. Check with neighbors or your building’s front desk
2. Contact the shipping carrier directly
3. Email us at [email protected] if the issue remains unresolved

We’ll do our best to assist, but we are not responsible for packages lost after confirmed delivery.

9. Contact Us

For questions regarding shipping or your order, please reach out to:

Lumivsox Support Team
📧 Email: [email protected]
🌐 Website: https://lumivsox.com